Terms of Service

These Terms of Service ("Terms") govern your use of the Golden Process Service website and the ordering of process serving, skip tracing, court filing, notary, and related legal support services from Golden Process Service ("we," "us," "our"). By using this website, placing an order, or engaging our services, you agree to these Terms.

1. Our Services

Golden Process Service provides service of process, skip tracing, eviction and foreclosure support, subpoena service, court filing and document retrieval, and mobile notary / remote online notarization across Florida and, through partners, nationwide. Golden Process Service is not a law firm and does not provide legal advice or representation. Nothing on this website or in our communications constitutes legal advice; consult a qualified attorney for legal matters.

2. Orders and Payment

Orders may be placed through our online portal, by phone at (888) 766-7497, or by email at service@goldenprocess.com. Rates are published on our rates page and are charged per address, per party served. Payment is due at the time of the order unless you have established account billing with us, in which case invoices are payable per the terms stated on the invoice. Online card payments are processed by Stripe, a third-party payment processor; we do not store your card details. Court costs, witness fees, and similar third-party charges advanced on your behalf are itemized separately on your invoice.

3. Client Responsibilities

You are responsible for providing accurate, complete information — including party names, service addresses, case numbers, and copies of the documents to be served — and for confirming that the requested service is lawful and properly authorized. Deadlines you communicate to us drive dispatch priority; we are not responsible for missed court deadlines caused by late, incomplete, or inaccurate submissions.

4. Performance of Service

We dispatch jobs the same business day they arrive whenever received during business hours (Monday–Saturday, 6 AM–10 PM). Standard service includes multiple attempts at the address provided, documented by date, time, and outcome, followed by a signed affidavit or return of service. Because service of process depends on facts outside our control (party availability, address accuracy, evasion), fees compensate our attempts and documentation; successful personal delivery cannot be guaranteed. Where a party cannot be located or served, we will advise you of options such as skip tracing or an Affidavit of Diligent Search.

5. Communications — Calls, SMS, and Email

By providing your phone number or email address when placing an order, submitting a form, or otherwise engaging us, you consent to receive phone calls, SMS text messages, and emails from Golden Process Service concerning your orders and account — for example, status updates, requests for additional information, affidavit delivery, and invoices. Message frequency varies with your order activity. Message and data rates may apply. You may opt out of SMS at any time by replying STOP, or get assistance by replying HELP; you can opt out of marketing email via the unsubscribe link in any message or by emailing service@goldenprocess.com. Opting out of messages about active orders may delay your service updates. See our Privacy Policy for how we handle your contact information.

6. Fees, Cancellations, and Disputes

Work begins when your order is dispatched. Orders canceled before the first attempt may be refunded less any costs already incurred; once attempts have been made, fees for work performed are earned and non-refundable. Billing questions and disputes should be directed to (888) 766-7497 or service@goldenprocess.com — see our billing page. We will review any disputed line item with you.

7. Disclaimers and Limitation of Liability

Except as expressly stated in these Terms, our services and website are provided "as is." To the fullest extent permitted by law, Golden Process Service's total liability arising out of or relating to any order is limited to the amount you paid us for that order. We are not liable for indirect, incidental, or consequential damages, including outcomes in the underlying legal matter.

8. Indemnification

You agree to indemnify and hold Golden Process Service harmless from claims arising out of documents or instructions you provide, including claims that the requested service was unauthorized or unlawful.

9. Governing Law and Venue

These Terms are governed by the laws of the State of Florida. Any dispute arising from these Terms or our services shall be brought in the state courts located in Broward County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. The current version, with its effective date, will always be posted on this page. Continued use of the website or our services after an update constitutes acceptance of the revised Terms.

11. Contact

Golden Process Service
Plantation (HQ): 9715 W Broward Blvd, Ste 322, Plantation, FL 33324
Palm Beach: 378 Northlake Blvd, Ste 405, North Palm Beach, FL 33408
Phone: (888) 766-7497 · (954) 324-8742
Email: service@goldenprocess.com