Privacy Policy — Golden Process Service
Effective Date: January 1, 2024 | Last Updated: August 7, 2026
On this page
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Phone Calls, SMS, and Email Communications
- 4. How We Share Your Information
- 5. Data Retention
- 6. Cookies and Tracking Technologies
- 7. Third-Party Services
- 8. Data Security
- 9. Your Rights
- 10. Children's Privacy
- 11. Changes to This Privacy Policy
- 12. Contact Us
Golden Process Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how Golden Process Service collects, uses, discloses, and safeguards your personal information when you visit our website, use our services, or communicate with us. By accessing our website or engaging Golden Process Service for process serving, skip tracing, or related legal support services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
1. Information We Collect
Golden Process Service may collect the following categories of information:
Personal Information You Provide
- Contact information: Name, email address, phone number, mailing address
- Business information: Law firm name, bar number, case details
- Service-related information: Names and addresses of individuals to be served, legal documents uploaded through our portal
- Payment information: Credit card numbers, billing addresses (processed securely through third-party payment processors)
- Communications: Messages sent through our contact form, emails, or phone calls
Information Collected Automatically
- Device and browser information: IP address, browser type, operating system, screen resolution
- Usage data: Pages visited, time spent on pages, referring URLs, click patterns
- Cookies and tracking technologies: Session cookies, analytics cookies, and similar technologies (see Section 5 below)
2. How We Use Your Information
Golden Process Service uses the information we collect for the following purposes:
- To provide and fulfill process serving, skip tracing, and document retrieval services
- To communicate with you about your orders, inquiries, and account
- To process payments and maintain billing records
- To improve our website, services, and customer experience
- To comply with legal obligations, including record-keeping required under Florida law
- To send service-related notices and updates (not marketing, unless you opt in)
- To protect our rights, property, and the safety of our clients and the public
3. Phone Calls, SMS, and Email Communications
When you provide your phone number or email address to Golden Process Service — by placing an order, submitting a form, or contacting us — you consent to receive communications about your orders and account, including phone calls, SMS text messages, and emails covering status updates, requests for additional information, affidavit delivery, and billing notices. Message frequency varies with your order activity, and message and data rates may apply depending on your carrier plan.
Opting out: Reply STOP to any SMS to stop receiving text messages, or reply HELP for assistance. You can opt out of marketing emails via the unsubscribe link in any message, by emailing service@goldenprocess.com, or by calling (888) 766-7497. Opting out of order-related messages may delay your service updates.
No sharing of SMS consent: Your phone number and your opt-in consent to receive SMS messages are not sold, rented, or shared with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent are used solely for Golden Process Service communications about your orders and account.
4. How We Share Your Information
Golden Process Service does not sell your personal information to third parties. We may share information in the following circumstances:
- Service providers: We share data with trusted third-party vendors who assist us in operating our website, processing payments (e.g., PaperTracker), and delivering services. These providers are contractually required to protect your information.
- Legal compliance: We may disclose information when required by law, court order, subpoena, or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: We may share information when you have given us explicit permission to do so.
5. Data Retention
Golden Process Service retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service-related records (e.g., affidavits of service, proof of delivery) may be retained for extended periods as required by Florida law and professional standards.
6. Cookies and Tracking Technologies
Golden Process Service uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies: Required for basic website functionality (e.g., form submissions, session management)
- Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These cookies collect anonymized usage data.
- Third-party cookies: Our website may include embedded content or links to third-party services that set their own cookies.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
7. Third-Party Services
Our website may contain links to third-party websites, including but not limited to:
- PaperTracker (job submission and tracking portal)
- Google Maps (office location embeds)
- Google Analytics (website usage analytics)
- Social media platforms
Golden Process Service is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party service you interact with through our website.
8. Data Security
Golden Process Service implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information (subject to legal retention requirements)
- The right to opt out of marketing communications
To exercise any of these rights, contact Golden Process Service at service@goldenprocess.com or call (888) 766-7497.
10. Children's Privacy
Golden Process Service does not knowingly collect personal information from individuals under the age of 18. Our services are intended for legal professionals and businesses. If we learn that we have collected information from a minor, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
Golden Process Service reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or the data practices of Golden Process Service, please contact us:
Golden Process Service9715 W Broward Blvd, Ste 322
Plantation, FL 33324
Phone: (888) 766-7497 | (954) 324-8742
Email: service@goldenprocess.com
Hours: Monday – Saturday, 6:00 AM – 10:00 PM | Sunday: Closed
Privacy Policy — What Sets Golden Process Service Apart
Golden Process Service has handled privacy policy for Florida attorneys, paralegals and corporate legal departments since 2018. What separates competent privacy policy from the kind that gets challenged is not speed — it is the affidavit. Ours names the date, time, address, method and person served, every time, because that document is the only part of this work a judge ever reads.
Service of process in Florida runs under Chapter 48, Florida Statutes, which sets out who may serve, how personal and substitute service work, and what a return has to state. Golden Process Service uses certified servers appointed in the circuits we work, and we are members of both FAPPS and NAPPS.
Every privacy policy job is dispatched the same business day it arrives, tracked attempt by attempt, and covered by flat-rate pricing published on our rates page. If the party cannot be found, in-house skip tracing takes over before more of your budget goes into attempts. See our service locations for city and county coverage, or contact Golden Process Service to talk through a specific matter.
